Support
Write to us at support@indimi.com. A person reads every message, and we usually answer within two working days.
What to include
- The email address on your Indimi account, or that you sign in with Apple, Google or an email and password.
- Your device and its system version, for example iPhone 15 with iOS 26, or the browser you use on the website.
- What you did, what you expected, and what happened instead. A screenshot helps.
- For a translation that looks wrong: the sentence, the two languages, and what you think it should say.
- For Indimi Pro: whether you bought it on Apple or Google, and roughly when.
Never send us your password, your card number or any other payment details. We will never ask for them.
Indimi Pro
Indimi Pro is billed by Apple or Google, so they handle cancelling and refunds. To cancel on iPhone: Settings, your name, Subscriptions. On Android: Google Play, your profile, Payments and subscriptions, Subscriptions. For a refund, ask Apple at reportaproblem.apple.com, or Google Play from your order history. On a new device, sign in and choose Restore purchases in Settings.
Free translations
The free plan includes five translations a day, text and pictures together. The count starts again at midnight UTC.
Deleting your account
In the app, open Settings and choose Delete account, or use indimi.com/delete-account. Cancel Indimi Pro in your store first; deleting the account does not stop the store billing you.